FAQ's

TECHNICAL

What is a print driver?

It is a virtual printer that allows you to print documents from you screen to the Automail service.  The purpose of printer drivers is to allow applications to do printing directly to Automail.

How long does it take to download and install the software?

The software is approximately 80mb in size, and takes about ten minutes to download and install.

Is the software simple to install and set up?

Yes - just download it from here and follow the instructions on the screen. Please press RUN when the download starts.

What operating system does it run on?

To run the Automail print driver you need to be using Windows XP, Windows Vista or Windows 7.

Is there a Mac version?

There is not a Mac version of the driver, however, Mac users can use the web portal to upload a document and send it from there.

Why does my address need to be in a specific place?

So that it will appear in the window of the envelope, and so that our software can find and read the address accurately.

Why is there a barcode on my letter?

This is used in the sorting of your letter and means we can offer the lowest possible postage prices.

Can I share my driver and my account?

Yes, you can share an account, and multiple users can be logged into an account at the same time.

Can I share the driver?

Yes, please feel free to share the driver (AUTOMAIL PRO) with any friends or colleagues who you think might benefit from it.

How much does the software cost?

The software is free. You only pay for the mail that you post.

If I can use it online, why should I download the driver?
Sending individual letters can be faster using the driver and in addition to this you do not have to save your documents anywhere, simply print from your usual software.  The print driver (Automail PRO) is better for mailing invoices and statements.

Can I buy the driver?

The driver is free to use but is not for sale.

Does it work on Windows XP?

Yes, as long as you have an up-to-date version of Windows XP (service pack 2 or later)

Does it work on Vista?

Yes.

I have pressed "print" but nothing seems to be happening?

Check that the Automail driver window hasn't opened up behind your other windows.

How do I know my letter has been sent?

A message will appear on the driver telling you that your letter has been sent successfully. You also have the option to request an email confirmation when your letter is sent.

Do I have to limit the length of the address?

The address must have fewer than 7 lines including name and postcode.

Why do I have to limit the length of the address?

This is down to the size of the envelope window and the way in which NZ Post sort the mail for final delivery.

I don’t know the postcode, what can I do?

Future releases of the Automail print driver will include a postcode checker built-in, but for now you can check the postcode using the NZ Post postcode checker.

I wish to stop using the service, what do I need to do?

When using Automail you only pay for the post you send, there are no membership or subscription fees. You can stop and start sending letters whenever you wish.